🚚 Delivery Information
We provide fast and reliable delivery services within Nairobi and selected regions across Kenya. Our goal is to ensure your order reaches you safely and on time.
Delivery Options
- Nairobi Same-Day Delivery: Orders placed before 2:00 PM
- Next-Day Delivery: Outside Nairobi areas
- Pickup: Available upon request
Delivery fees depend on your location and will be confirmed before dispatch via WhatsApp.
💳 Payment Methods
- M-Pesa (Preferred method)
- Cash on Delivery (Nairobi only)
- Bank Transfer (on request)
Payments are confirmed before order dispatch for security and transparency.
📦 Returns & Refunds
We accept returns within 7 days of purchase under the following conditions:
- Item must be unused and in original packaging
- Proof of purchase is required
- Refunds are processed after inspection
Damaged or used items are not eligible for return.
❓ Frequently Asked Questions
How do I place an order?
Add items to cart and complete checkout via WhatsApp.
Do you deliver outside Nairobi?
Yes, we deliver to selected regions in Kenya.
Can I cancel an order?
Yes, before it has been dispatched.
Do you offer bulk orders?
Yes, we supply schools, offices, and institutions at wholesale rates.
🏢 About Pinnacore Enterprise
Pinnacore Enterprise is a trusted stationery and supplies business offering quality products for schools, offices, and creatives.
We focus on affordability, reliability, and fast delivery through a simple WhatsApp ordering system.
📞 Customer Support
Need help? Contact us anytime via WhatsApp for fast assistance.
Response time: Usually within minutes during working hours.